Temporary Customer Service Rep in Greenville, WI at Apex Life Sciences

Date Posted: 10/23/2018

Job Snapshot

Job Description

***APEX Life Sciences is looking for a Temporary Customer Service Representative in Appleton, WI!***

Job Summary: 

Responsible for handling the administration, maintenance, and communication of simple to moderate customer accounts to include pricing, regulatory information, waste characterizations, contract specifications, manifests and schedules, and resolving invoice discrepancies. Provides exceptional internal and external customer service. Assists sales or related personnel in securing new business and maintaining and monitoring existing customer base.

• High School diploma or General Educational Development (GED) required
• Associate’s degree in a related discipline preferred 
• Prior customer service experience and / or sales support preferred

• None

Knowledge, Skills and Ability:
• Basic understanding and knowledge base of products and services 
• Proficient with organization’s computer programs
• Ability to create & prepare reports as necessary
• Strong team player
• Excellent interpersonal and communication skills
• Time management: the ability to organize and manage multiple deadlines
• Strong customer orientation
• Great attention to detail

Essential Duties and Responsibilities: 
• Responds to customer inquiries on a variety of issues pertaining to recycling/disposal options, pricing, contracts, and regulations.
• Enters a variety of customer information into the appropriate programs to include pricing information, profile information, approval decisions, certificates of destruction and/or disposal and confirmation letters.
• Develops and maintains an exceptional knowledge of various product lines, and disposal options.
• Communicates with customers as well as key vendors. 
• Reviews current aging and makes necessary A/R calls, notifies support staff of aging issues and escalates account related issues to next level when necessary. 
• Reviews receiving packets / orders for accurate product coding data and confirm codes to match contracted pricing. Notifies supervisor of any discrepancies. 
• Makes sales calls on established customers to provide information for additional services or maintain current customer base.
• Makes calls to customers that have not done business is specific time frames to follow up and provide information.
• Assists VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer needs and maintain exceptional service level. 
• Prepares customer quotations for approval by Account Manager and/or Operations Manager.

Non-Essential Duties and Responsibilities: 
• Other duties as assigned.

Additional Info:

-Hours will be M-F from 8AM to 430PM
-Candidate will complete drug screen and background check

***For immediate consideration, please submit your resume to milwaukee@apexlifesciences.com!***

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.