Technical Support Specialist in Mountain Lakes, NJ at Apex Life Sciences

Date Posted: 7/13/2018

Job Snapshot

Job Description

Technical Support Specialist (IVD, Technical Service Support, Customer Service)

Position Summary

This position will serve as a multifaceted Technical Support Specialist to provide professional field service, training and technical support on all instrumentation and products as needed. This position is also responsible for responding to emergency calls to ensure quality service and customer satisfaction.

In addition, this position will provide in-house Customer & Sales Team training and creation of clinical data for FDA submissions as needed.

Excellent technical and communication skills are needed to positively interact with customers and company personnel. Successful candidates will be self-starters, who can independently manage their time and schedules; will possess basic business acumen and effectively communicate skills at all levels.

Position Responsibilities includes but are not limited to

  • Provides onsite and telephone technical service support for instrumentation and products as needed.
  • Prepare and gather necessary documentation for end user training at customer site.
  • Customer & Sales Team  Education and Equipment and products : Conduct educational sessions
  • Maintains positive, professional communications with customers, sales team members, and colleagues in the technical support group.
  • Documents all activities in accordance with the service policies and procedures
  • Adhere to all company policies, procedures and comply with all safety and regulatory requirements
  • Maintains all service contracts in accordance with service policies and procedures. Actively pursues the renewal of existing contracts. Identifies potential service contract customers, provides contract quotations, and pursues the timely closing of all new contract proposals
  • Maintains loaner, test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order. Protection of the company’s assets
  • Make decisions based on policies and procedures. Discusses and refers unresolved customer service issues to the Management

Desired Skills & Experience

  • A BS in Life Sciences, Biomedical engineering and / or technical discipline; with emphasis in instrumentation, computers.
  • Three or more years’ experience as a field service representative, Lab MT , or related field 
  • Technically proficient in running  IVD assays  and an understanding the basis for these assays 
  • Well-organized, able to function independently, with a minimum of supervision
  • Comfortable in presenting training and information seminars to  customers
  • Customer-oriented and strong interpersonal skills
  • Exhibits high level of critical thinking abilities
  • Strong verbal and written communication skills
  • Enthusiastic demeanor and a can-do attitude
  • Strong computer skills (MS Word, Excel, Outlook etc.).
  • Work in all areas of the laboratory

FOR IMMEDIATE CONSIDERATION please email your resume to or call 732-636-1497

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.