Technical Support Specialist-IVD, FDA, Medical Device, Biologics in Mountain Lakes, NJ at Apex Life Sciences

Date Posted: 7/13/2018

Job Snapshot

Job Description


Technical Support Specialist- IVD, FDA, Medical Device, Biologics

Position Summary

This position will serve as a multifaceted Technical Support Specialist to provide professional first level support on all instrumentation and products. This position is also responsible for relaying cases to second level support as needed, to ensure quality service and customer satisfaction.

Excellent technical and communication skills are needed to positively interact with customers and company personnel. Successful candidates will be self-starters, who can independently manage their time and schedules; will possess basic business acumen and effectively communicate skills at all levels.

Position Responsibilities: 

  • Maintain a working knowledge of instrumentation, products and techniques.
  • Deliver first level phone support to end-users from the home office.
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about instrumentation and services.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
  • Diagnose and resolve technical hardware and software issues within timely manner.   
  • Identify and escalate priority issues to Complaint Department.
  • Accurately process and record call transactions using a computer and designated tracking software.
  • Open communication with multiple departments when needed.
  • Stay current with system information, changes and updates.  
  • Follow standard procedures, guidelines and policies.

Desired Skills & Experience

  • A BS in Life Sciences, Biomedical engineering and / or technical discipline, with emphasis in instrumentation, computers.
  • Two or more years’ experience as a field service representative, Lab MT , or related field desires but not required
  • Technically proficient in running  In Vitro Diagnostics (IVD)  and an understanding the basis for these assays 
  • Well-organized, able to function independently, with a minimum of supervision
  • Customer-oriented and strong interpersonal skills
  • Exhibits high level of critical thinking abilities
  • Strong verbal and written communication skills
  • Enthusiastic demeanor and a can-do attitude
  • Strong computer skills (MS Word, Excel, Outlook etc.).
  • Work in all areas of the laboratory

FOR IMMEDIATE CONSIDERATION please email your resume to eschaffer@apexlifesciences.com or call 732-636-1497

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.