Staffing - IT Process Analyst in Painted Post, NY at Apex Life Sciences

Date Posted: 7/11/2018

Job Snapshot

Job Description


  • Non Exempt position Must sit in ZV Participate in the design of high quality processes that align with best practice and enable high quality service.
  • SME for ITIL processes such as Incident, Problem, Knowledge Request Fulfillment, Event, etc. as well as project resource with a focus on ITSM Processes.
  • Identify process impact based on tool modifications and interface with key stakeholders of ITSM processes.
  • Identify sources of data to define improvement opportunities and provide input for process design and identified improvements.
  • Incorporate key vendors/partners into existing processes.
  • Contribute to the usage of PEx Tools and organizational feedback to drive continual improvement.
  • Familiarization with industry best practice process benchmark in comparison with existing processes to drive Improvement.
  • Analysis of process performance results and development of proposed action plan. Identify training needs, develop training and deliver training.

Minimum level of education:

  • Two year degree 2 years of experience with process development, improvement Top three skills: ITIL, Process Development/Improvement, Data Analysis

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.