Staffing - Customer Service Coordinator I in Hickory, NC at Apex Life Sciences

Date Posted: 7/12/2018

Job Snapshot

Job Description

Customer Service Coordinator

***Hickory HQ - Relocating to Charlotte in 2018 - Must be willing to commute or relocate at that time.*** 

Required: High School Degree 
Preferred: 2-year Associate Business Degree or Bachelor Degree 
Preferred: Customer Service Corporate environment experience 

Candidates need to be self motiviated to work task to completion and realize sense of urgency to meet goals and deadlines. Will work as a team. 

Candidates must have excellent computer skills to perform this job and produce error free work. 
Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, and SharePoint. 

Language: Excellent grammar required written and verbal, Spanish is a plus 

Takes orders from customers and representatives. Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a liaison between customer and business. 

Day to Day Responsibilities: 

  • Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities. 
  • Ability to communicate product discrepancy specification information to customers. 
  • Build strong working relationships with both internal and external customers. 
  • Understand and execute contractual agreements. 
  • Coordinate customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements. 
  • Professional phone skills and written communication skills to include excellent use of grammar and sentence structure. 
  • Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers. 
  • Participation in training, testing, and project related activities as identified. 
  • Represent Corning Optical Communications to the customer in a highly effective, professional manner. 

Required Skills: 

  • Represent Corning Optical Communications in a professional manner at all times, even under pressure. 
  • Quality and customer focused. 
  • Excellent verbal and written communication skills. 
  • Effective problem solver, detail oriented. 
  • Demonstrate time management skills and the ability to multitask. 
  • Motivated Team Player – ability to lead and participate within self-motivated work teams. 
  • Ability to grow within the organization. 
  • Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint. 
  • Excellent typing and keyboarding skills. 
  • Proficient math skills. 
  • Ability to work a variety of work schedules, including holiday and weekend emergency coverage. 
    Produce error free work 

Soft Skills:

  • Strong interpersonal skills. 
  • Team oriented. 
  • Sincere desire to deliver an outstanding customer experience.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.