Project Manager in San Diego, CA at Apex Life Sciences

Date Posted: 7/12/2018

Job Snapshot

Job Description


Our client, an environmental testing company, is seeking a Project Manager. 

Job Summary:

Project Managers are a liaison between the laboratories clients and the laboratory staff. Project Managers are responsible for all client communication and maintaining client satisfaction. They should be knowledgeable, responsive, and proactive in communicating with clients to ensure client satisfaction.

Essential Duties and Responsibilities:

  • Manages and provides a timely response to client inquires and complaints related to the management of projects and status of work in progress.
  • Ensures resolution of the issues or complaints in the timeframe expected by the client.
  • Works with Sales Team Members, Laboratory Support, and Operations staffs to meet client requirements and resolve service and technical issues during every phase of the project.
  • As part of project setup, defines project requirements to ensure all contract requirements are met and communicates these requirements to appropriate personnel. The PM may be responsible for facilitating kick-off meetings, as appropriate, for new projects and ongoing projects.
  • Responsible for oversight of the supply order process whether completed personally or delegated to other appropriate personnel.
  • Ensures that orders are completed accurately and submitted in a timely manner.
  • Works closely with internal sample receiving personnel to ensure proper receipt and login of samples. Verifies receipt and login information as quickly as possible and always within 24 hours from receipt of samples to ensure accuracy and completeness. Verification of login information includes all information required to accurately bill client for services and ensure ultimate collection of invoices.
  • Prioritizes client requests based on due dates and complexity of response required.
  • Manages task orders, projects, reports work orders, change orders, and contracts for existing work.
  • Develops business relationships with clients to further enhance client service and sales.
  • Participates in the overall sales process through direct discussions with clients and in coordination with the Sales Team. Ensures client setup is completed including appropriate terms and credit limits. Facilitates internal and client discussions as needed to eliminate issues after samples are received as they relate to terms and credit status.
  • Works with the Regional Director and the Sales Team in order to support the, tracking and determination of wins/losses or pending for bids and quotes.
  • Responsible for the generation and review of Client Delivery Preferences whether completed personally or delegated to Project Management Assistants or a Report Generation Group. Reviews and ensures that the Client Delivery Preferences meet the client’s requirements standard for completeness, accuracy, and overall quality.
  • Develops the ability to prepare and/or approve invoices to clients.
  • Develops the ability to perform proactive collection related tasks in relation to status of client accounts receivables. This can range from ensuring receipt and approval of invoices by client to resolving issues related to unpaid invoices.
  • Generates weekly metrics and provides feedback/input on client concerns/satisfaction to the Regional Director to help monitor client retention.

Requirements

  • BS degree in Chemistry, Biology or related field
  • Experience with managing clients in the Indoor Air Quality field

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.




CHECK OUT OUR SIMILAR JOBS

  1. Project Jobs
  2. Office Manager Jobs