Patient Support Specialist in Summit, NJ at Apex Life Sciences

Date Posted: 8/7/2018

Job Snapshot

  • Employee Type:
  • Location:
    Summit, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Please note, this is a 3 month contract with the possibility to extend. 

The Patient Support Coordinator will be responsible for serving as a support to the Patient Support Specialist who is the dedicated point of contact for healthcare providers/patients for their reimbursement and access needs in his/her geographic zone. The Coordinator will help patients and healthcare providers navigate through patient support and reimbursement issues. This position reports to the Manager of Patient Support and Reimbursement.


  • Act as a reimbursement navigator for patients, healthcare providers and pharmacies that opt into Patient Support services for both oral and IV products.
  • Support the dedicated Patient Support Specialists in managing case loads within their geographic zones and provide seamless coverage for other Patient Support Specialists’ case loads when necessary.
  • Accurately and thoroughly document case notes
  • Provide timely resolution to open cases
  • Communicate with the patient/authorized representative, healthcare provider and specialty pharmacy to manage expectations
  • Ability to manage critical conversations with patients, healthcare providers and pharmacies
  • Comprehensive assessment of each case to determine appropriate avenue to maximize patient access to products.
  • Respond to reimbursement questions
  • Identify alternative resources available
  • Provide guidance through Medicare Part D enrollment
  • Determine eligibility for free goods program
  • Provide support to customers in the implementation of REMs programs
  • Develop and maintain an understanding of market access challenges. Utilize expertise to educate patients, healthcare providers and internal cross-functional partners.
  • Effective collaboration within a team to enhance access of products.
  • Effectively work with reimbursement vendor to determine patient eligibility for assistance

Skills/Knowledge Required:

  • Bachelor’s degree required in addition to 2-4 years experience in oncology, pharmaceutical and/or healthcare industry. RN, RPH, MSW, CPhT required.
  • Has knowledge of IV and oral product reimbursement
  • Understanding of the healthcare industry, including both private and government payer landscape
  • Willingness to travel a plus
  • Willingness to work a variety of shifts - MUST BE OKAY TO WORK 8AM-5PM, 9AM-6PM and 10AM-7PM
  • Bi-lingual, Spanish speaking a plus


EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.