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Medical Information Customer Care in Madison, NJ at Apex Life Sciences

Date Posted: 11/20/2018

Job Snapshot

Job Description


  • Under close supervision, receives and processes approved medical inquiries including speaking with the caller, coordinating follow-up action, documenting requests and responses, and developing, maintaining and updating the database files. 

Essential Job Functions: 

  • Carries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws. 
  • Receives, triages, and processes product identification calls, including speaking with the caller and documenting the request from the call into the Medical Information Database (IRMS). 
  • Responsible for identification and coordination of transfer of any query that is beyond the scope of approved responses and requires a Medical Information Department staff member to offer a peer medical information reply. 
  • Responsible for Unsolicited Requests (Sales Representative/MSL) case data entry clean up and auditing. 
  • Assists with the processing of outgoing responses via database and hard copy mailings, as needed. 
  • Assists and collaborates with the Operations department on the Medical Information SharePoint portal. 
  • Responsible for Medical Information shared mailbox triage and handling. 
  • Identifies Adverse Events and Quality Complaints to triage appropriately and runs Reconciliation Reports per Compliance. 
  • Coordinates Global Scientific Information requests to the appropriate medical personnel. 

Minimum Qualifications: 

  • Bachelor’s degree in Healthcare or Business related field from an accredited college or university, and a minimum of one (1) year directly related experience; or, an equivalent combination of education and/or experience.
  • Prior call center experience preferred
  • Experience with FDA requirements and HIPAA laws
  • Sharepoint experience preferred


EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.