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Client Technical Support Specialist (ELISA, IFA, Automation) in Mountain Lakes, NJ at Apex Life Sciences

Date Posted: 11/27/2018

Job Snapshot

Job Description

Technical Support Specialist

(Immunology, Automated Instrumentation, Troubleshooting)

Position Responsibilities: 

  • Scientific Subject matter expert (SME) who will with technical customers in address matters concerning laboratory equipment, scientific / medical devices diagnostic tools or diagnostic kits.  the Medical Device Specialist will apply knowledge of automated instrumentation, ELISA, and laboratory testing equipment to support clients.
  • Maintain a working knowledge of instrumentation, products and techniques.
  • Deliver first level phone support to end-users from the home office.
  • Interact with customers to provide and process information in response to inquiries, concerns and requests about instrumentation and services.
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
  • Diagnose and resolve technical hardware and software issues within timely manner.   
  • Identify and escalate priority issues to Complaint Department.
  • Accurately process and record call transactions using a computer and designated tracking software.
  • Open communication with multiple departments when needed.

Desired Skills & Experience

  • Bachelors (BS) in Life Sciences, Biology, Biomedical Engineering and / or technical discipline, with emphasis in instrumentation, computers.
  • 1-2 + years’ experience as a Lab Technician, or Biologist with bench knowledge of ELISA, IFA, diagnostic kits, medical devices, and basic lab equipment maintenance. Knowledge of equipment maintenance, Field Services functions, Lab Med Tech (MT) , or related field desires but not required.
  • Technically proficient in running  In Vitro Diagnostics (IVD)  and an understanding the basis for these assays 
  • Well-organized, able to function independently, with a minimum of supervision
  • Client-facing skills, Customer-orientation and strong interpersonal skills required.
  • Strong verbal and written communication skills
  • Enthusiastic, demeanor and a can-do attitude
  • Strong computer skills (MicroSoft MS Word, Excel, Outlook etc.).
  • Comfortable working in various areas of the laboratory and with customers.

FOR IMMEDIATE CONSIDERATION please email your resume to or call the office at 732-636-1497

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.