Information Solutions Specialist in Alachua, FL at Apex Life Sciences

Date Posted: 5/10/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Alachua, FL
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/10/2018
  • Job ID:
    848182

Job Description


The Information Solutions staff member is responsible for day to day telephone and hands-on support of computers and software for end users.  This entails supporting over 100 users on the Alachua campus, plus users working remotely.   A thorough knowledge of Microsoft operating system and Office applications is essential, combined with a good knowledge of general security controls, business applications and general IT infrastructure processes.

Overall, the candidate must combine both IT skills with excellent people skills.  The ability to work with all staff levels on both technical and training requirements is essential to job success.

Essential Duties:

  • Support a robust Microsoft based network
  • Respond to help desk requests in a timely and customer-centric manner, track 100% of all customer contacts: telephone calls, email and personnel requests for technical support ensuring timely feedback and closure
  • Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriate
  • Provide escalated support for Level I and perform Level I work as required
  • Provide second level support with third party vendor
  • Communicate highly technical information to both technical and non-technical personnel
  • Manage incoming and outgoing asset inventory of hardware, software, and peripherals
  • Prepare computer systems for deployment including interviewing clients to identify special considerations and other settings
  • Install computer hardware, software, and peripherals as required
  • Maintain password security, data integrity, and file system security
  • Perform knowledge transfers among team members by preparing and maintaining documentation for processes, procedures, written instructions, and solutions to problems
  • Collaborate with team members to identify and recommend process, system, hardware, and software improvements and/or upgrades
  • Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate
  • Assist team members as needed
  • Day to day computer and equipment desktop support
  • Processes, documents, and coordinates resolution of trouble calls with help desk
  • Perform responsibilities according to the IS Department’s defined processes and procedures and Service Level Agreements (SLAs)
  • Assist with server and personal computers upgrades
  • Assist with limited infrastructure support
  • Assist with telephone (VOIP) installation and/or configuration and support

Knowledge, Skills, and Qualifications

  • Bachelor’s degree preferred, HS Diploma required
  • Minimum of 5+ years hands on professional administrative experience
  • 2+ years in a Manufacturing setting, preferred
  • Disciplined individual with attention to detail who is able to challenge the status quo
  • Ability to multitask and prioritize tasks and projects.
  • Energetic with strong communication skills, verbal and written
  • Advanced knowledge of Word, Excel, PowerPoint, and Outlook
  • Excellent interpersonal skills; ability to interact effectively with all levels
  • Strong organizational skills
  • Dependable, high integrity. Confidentiality is a must
  • Able to work autonomously, with minimal direction
  • Self-starter with Strong attention to detail
  • Good knowledge of office equipment, such as fax machines, copiers, scanners, LCD projectors, and telephone
  • Proficient in typing and good at spelling, punctuation, and grammar
  • Ability to work as a team player