Customer Service Support Representative in Dublin, OH at Apex Life Sciences

Date Posted: 8/9/2018

Job Snapshot

Job Description


Customer Service Support Representative

Dublin, OH

Shift: Mon- Fri 8:30am - 5:00 pm

Length of Assignment: 12 weeks

Summary:

  • This position is in a call center. You will be handling outbound calls as a switchboard operator
  • Serves as a liaison between branches or regional laboratories and its customers in response to inquiries and problems.
  • Researches, troubleshoots and resolves customer problems. Performs a wide variety of administrative/clerical duties (i.e., payroll, paternity testing, billing, data entry, and phlebotomy).

Skill Requirements 

  • Administrative: Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
  • Machine: Calculator, personal computer.
  • Physical Demands: Speech clarity, utilization of fingers and hands, standing-remaining on one’s feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping and possible casual to regular lifting of up to 50 pounds. 
  • Vision Requirements: Able to pass standardized color vision test, as required by test performed.

License/Certification/Education:

  • Requires a High School Diploma or equivalent w/1-3 years of applicable experience, Medical Terminology or Experience required.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.