Customer Service Representative in Pleasanton, CA at Apex Life Sciences

Date Posted: 3/27/2018

Job Snapshot

Job Description

Customer Service Representative


  • Works in a team environment with Sales, Support and Marketing to ensure the accurate and timely processing of customer orders as well as collaborating with other departments to fix any issues on orders.
  • Enters customer orders into business system ensuring timely and accurate processing.
  • Manages status of order delivery to the end customer and takes steps to expedite when needed.
  • Prepares customer order documentation for the invoicing process, confirming correct quantities, costs & customer pricing before submitting to accounting for final customer invoicing.
  • Act as the CRM system administrator to own and outline effective commercial processes and reporting using CRM software

Skills, Knowledge and Abilities (SKAs)

Job Skills: 

  • Previous customer service experience and well-defined customer service skills (good phone presence, timely responses and follow-through on requests, etc.) in order to provide outstanding customer experience and develop ongoing relationships with customers.
  • Strong oral and written communication skills that reflect a professional, business approach.
  • Good PC skills and familiarity with MS Windows, Outlook, Word, Excel, and order processing applications.
  • Previous experience with CRM system administration and ability to learn and understand customiz business systems
  • Ability to work effectively both independently and as part of a team. Must be task-oriented, self-directed and able to work with limited supervision.

Working Environment / Minimum Physical Requirements

  • The position requires sitting and use of a telephone and desktop PC for the majority of the day
  • The ability to use standard office equipment (telephone, copier, scanner, fax machine, etc.) and conduct typical office tasks