Customer Service Representative in Richmond, VA at Apex Life Sciences

Date Posted: 11/3/2018

Job Snapshot

Job Description

Apex Life Sciences currently has an opening for a Customer Service Representative with a large healthcare client of ours!

This position is responsible for handling inbound/outbound calls, inventory checks and other administrative tasks.

If interested in this role, please email Kataleeya Cashion Recruiter at and reference job ID 900942

Company Details: Large, global medical device and testing organization that works with toxicology, medical devices and routine testing. Headquartered in the US, it has global operations in multiple international companies.

Culture/Team: Safety is a primary cultural focus of this company. They believe in creating safe workplace habits to foster productivity, collaboration and growth.

Compensation and Benefits: 30K base salary

As a contract employee of Apex, you’d be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay Periods; Training and Development Programs; Corporate Discounts/Perks and our Referral Program.

Job duties:

  • Responsible for fielding about 40 calls a day
  • Ordering suppliers, may be helping patients, clients/sales
  • Call center experience is highly desired
  • The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both.
  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Ability to work independently and manage ones time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as Microsoft Word and PowerPoint.


  • High school diploma or GED preferred.
  • 2-4 years customer service related experience required.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.