Customer Service Representative 1 in Strongsville, OH at Apex Life Sciences

Date Posted: 10/13/2018

Job Snapshot

Job Description


APEX LIFE SCIENCES is looking for a Customer Service Rep in Strongsville, OH!!!

POSITION SUMMARY:

1. Order Entry Collision - Provide order management support for customers, ensuring orders are processed in an efficient and accurate manner; Timely customer follow-up in resolving order discrepancies, and ensuring all special customer requirements are met to the satisfaction of the customer.

2. Sourcing of Products not available through our Distribution Centers.

3. Advertising - Provide order management support for customers, ensuring orders are processed in an efficient and accurate manner; Support advertising inventory management.

4. Projects - assignment to support customer service process improvements as assigned by supervisor, i.e. procedures, studies

5. E-tools - Provide customers with assistance in registering, accessing, and navigating through our electronic customer facing tools, including on-line ordering, on-line color look up, and web sites.

6. Database Maintenance - Assists in maintaining the quality and integrity of unique customer information within the customer knowledge database; Logs incoming/outgoing customer calls.

7. Continuous Learning - stay up-to-date on procedures, tools, and system upgrades

8. Mentor Others - share expertise and provide mentorship to persons new to knowledge areas.

9. Filing/record retention

REQUIREMENTS:

* High School Degree or Equivalent *

Minimum 3 years work experience demonstrating responsibility for system management or process integrity of current and new data

Computer Skills - proficiency with Microsoft Office Suite & Windows

Proficient key board skills

Strong communication skills. Sharing of accurate information to lab technicians and managers, both at local and global Refinish sites.

Excellent verbal communication skills, including phone etiquette

No current attendance or performance issues

Must have a team player and responsive to internal and external customer requests * Flexibility to work department hours of operation

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.




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