Customer Service Coordinator II in Keene, NH at Apex Life Sciences

Date Posted: 9/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Keene, NH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Day to Day Responsibilities: 
• Responsible for error free execution of quotes, orders and other order management related activities. 
• Build strong working relationships with both internal and external customers. 
• Understand and execute contractual agreements. 
• Coordinate order requirements through the MRP system and other business tools. Organize communication for internal customers to meet external customer requirements. 
• Use professional telephone and written communication skills to include excellent use of grammar and sentence structure. 
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers. 
• Participate in training, testing, and project related activities as identified. 
• Represent the company to the customer in a highly effective, professional manner. 

Hours of work/work schedule/flex-time: 40 hours – Requires some flexibily/overtime when required based on load. 8a.m. - 5p.m. Monday - Friday. 

Required Education: High School degree 

Preferred: Customer Service experience or Sales experience in a manufacturing environment 

Required Experience: 3-5 years Customer Service experience 

Required Skills: 
• Represent the company in a professional manner at all times; even under pressure. 
• Quality and customer focused. 
• Professional verbal and written communication skills. 
• Effective problem solver, detail oriented. 
• Demonstrate effective time management and ability to multi-task. 
• Ability to lead and participate within self-motivated work teams. 
• Ability to grow within organization. 
• Proficiency with computer programs such as Microsoft Office 
• Excellent typing and keyboarding skills 
• Math skills to handle US and metric conversions 

Desired Skills: 
• Basic understanding of Aerospace & Defense Industry 
• Some experience working in a MRP focused manufacturing business 
• Experience functioning in a diverse, fast paced environment 

Soft Skills:
• Strong/effective interpersonal skills 
• Team oriented 
• Desire to deliver outstanding customer experience 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.