Complaint Investigator - Quality Control in San Diego, CA at Apex Life Sciences

Date Posted: 10/12/2018

Job Snapshot

Job Description


  • This individual is primarily responsible for performing technical troubleshooting and analytical testing related to complaints and associated investigations.
  • This position requires hands on product testing and documenting test results into the corporate complaint system.
  • Investigative trend analysis of the complaint database is often required.
  • The individual will also support the corporate stability program, raw material testing, expired material control and proficiency testing.


  • Perform/Coordinate complaint testing and lead complaint investigations to satisfactory resolution.
  • Document complaint investigations into corporate complaint system
  • Support root cause QC investigations and other product investigations.
  • Support functional and analytical testing of incoming raw materials.
  • Support product stability studies of new and existing diagnostic products.
  • Support Test Group Sofia QC Testing of WIP Production lots and special evaluation assignments.
  • Support expired material control in the functional area.
  • Performs investigative trend analysis of complaints.
  • Carry out duties in compliance with established business policies.

Education and Experience

  • Bachelor of Science in Biology or Chemistry 1-3 years’ experience in a Quality Control environment.
  • 1-3 years’ experience in Complaint investigations Knowledge/Skills Previous experience in Post Market Surveillance is preferred. FDA GMP and ISO 13485 General chemistry lab experience a plus. Statistics/sampling skills preferred Technical troubleshooting and root cause failure analysis Problem solving Good communication and computer skills Ability to manage multiple tasks in a high pace and dynamic working environment Biacore experience preferred

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.