Clinical Systems Associate II in South San Francisco, CA at Apex Life Sciences

Date Posted: 7/19/2018

Job Snapshot

Job Description


  • The Clinical Systems Associate (CSA) provides the ongoing day-to-day maintenance of the clinical systems that support the business needs of the Clinical Operations Study teams.
  • A successful CSA assists with the development, documentation and communication of UAT process and procedures.
  • The key deliverable for this role is to ensure timely, quality conduct of clinical systems according to protocols, standard operating procedures and all applicable regulations governing the conduct of clinical trials.

Primary Responsibilities & Accountabilities

  • Supports the Clinical Systems Leader and Sys Ops Manager to efficiently deliver effective clinical trial solutions and systems, including set-up and coordination of system startup, UAT, maintenance, enhancements, close down activities and any associated meetings
    Partners with Clinical Systems Leader, Sys Ops Manager, Protocol Execution Teams (PET) and other stakeholders to generate test case scenarios specific to customized system design
  • Manages and executes UAT process for various systems, including defect management and resolution
  • Collaborates with IT Operational Team to resolve end user requests and issues and ensures ensuring prompt resolution of system issues and provides timeline and accurate  responses to end users and other stakeholders
  • Identifies business needs / issues and provides technical solutions to address them
  • Gathers, receives and interprets data to provide input on continuous improvement opportunities
  • Monitors key performance indicators and conducts analysis to identify root causes for defects and recommend process improvements
  • Provides timely, quality study metrics to study teams using a variety of tracking tools
  • Reports to the Clinical Operations Sys Ops Manager


  • Ability to partner with vendor resources and other stakeholders to ensure understanding of data and requirements
  • Facilitate issue resolution in a timely fashion, removing roadblocks for project team to meet project objectives
  • Knowledgeable with processes and principles of project management
  • Knowledgeable with User Acceptance Testing (UAT) methodologies
  • Knowledgeable with Clinical Operations and Information Systems such as IxRS, eCOA, Clinical Trial Management Systems, and Clinical Supply Systems
  • Proficient problem solving skills as related to software systems
  • Broad knowledge of applied GxP experience in pharmaceutical or Biotech industry with clinical drug development experience
  • Comfortable working in a fast-paced, dynamic environment
  • Highly proficient in word processing, project tracking, and spreadsheet software such as MS Excel, Project, Word.
  • Highly effective verbal & written communication skills
  • Highly effective team player and interpersonal skills (globally, internally and externally)
  • Strong customer focus


  • Bachelors degree 2-5 years experience in Biotech/Pharmaceutical/Healthcare industry with clinical trial experience.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.