Client Services Representative in Horsham, PA at Apex Life Sciences

Date Posted: 3/2/2018

Job Snapshot

Job Description

Apex Life Sciences has the ideal opportunity for someone who wants to combine their customer service and project management skills!  This is a high profile position at a leading Contract Testing client.  The ideal candidate will possess strong communication and interpersonal skills along with a having a background in the sciences. 

Entry-level candidates are strongly encouraged to apply!
For immediate consideration please send your resume to Blake at

Client Services Representative

Duties and Responsibilities:

  • Greet visitors and clients warmly at the front desk. Direct visitors as necessary and assist clients by accepting samples or providing information or direction as needed. Provide visitor badges and have visitors sign in when entering the facility.
  • Provide sampling materials to clients when requested. Accept samples from clients as they arrive with materials to be tested. Complete necessary paperwork and record sample temperature information.
  • Answer phone and operate the company switchboard by routing calls to specific individuals throughout the company network. Use the paging system when necessary. Provide callers with information such as company addresses, directions, email and website information, phone/fax numbers and other related information.
  • Record and respond to customer requests and concerns while implementing an “on time” tracking system for in-house projects according to account assignment. Act as communicator between labs, administrative areas and clients. Work in conjunction with sales department providing information to or about new and existing clients.
  • Communicates client information or requests to labs, sales, sample management, field services, QA, accounting/billing, or management when specific request is outside customer service representative’s area of expertise, or when appropriate department is unavailable for client request. This includes completion of appropriate forms to facilitate sample container preparation and delivery, sample pickup, rush sample notification, complaint forms and requests for price quotation, result interpretation, or analysis recheck and review.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.